At Homely Crate LLC, we want you to be fully satisfied with your purchase.
1. Eligibility for Returns
Items must be returned within 30 days of delivery
Products must be unused, in original packaging, and in resellable condition
Proof of purchase (order confirmation or receipt) is required
2. Non-Returnable Items
We do not accept returns on:
Final sale items
Used or damaged products
Gift cards
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund
Approved refunds will be issued to your original payment method within 5–10 business days
4. Exchanges
We only replace items if they are defective or damaged upon arrival. To request an exchange, email support@homelycrate.com
5. Return Shipping
Unless otherwise specified:
Return shipping costs are the responsibility of the customer
If the return is due to our error (e.g., wrong item shipped), we will cover the return cost
6. How to Start a Return
Email us at support@homelycrate.com with your order number and reason for return. We will provide return instructions.